Last updated: 21st November, 2023
DotSimple, a product of .simple Marketing GmbH & Co KG, based in Vienna, Austria, Europe, controls your information. However, you retain control and responsibility for any content you create, submit, or post through the Services, as outlined in our Terms of Service (https://DotSimple.io/terms-conditions/). DotSimple is dedicated to safeguarding your privacy regarding any information collected while using our Services.
References to „we“ or „us“ in this policy pertain to the entity responsible for processing your information as outlined here. We collect personal information with your consent when appropriate or required, and through legal means only.
Regardless of your location, you authorize us to transfer, store, and use your information in any country where we operate. In cases where personal data is transferred from the EU to the United States, it is solely for processing in accordance with instructions from the data controller.
2. Information Provided to DotSimple
To provide our Services, we require certain information from you. For example, you need an account to create and post content through DotSimple. When you share the information below with us, we collect and use it to operate our Services.
2.1 Basic Account Information When you interact with DotSimple, you may provide information about yourself through forms on our Services or via phone, email, or other means. This includes information when you:
- Register on our website
- Subscribe to our Services
- Download educational content
- Search for products or services
- Participate in discussion forums
- Register for webinars
- Enter competitions, promotions, or surveys
- Sign up for our training program
- Submit support tickets
Creating an account requires providing personal data such as your name, address, email address, password, phone number, credit card details, and photograph. None of this information is shared publicly.
2.2 Contact Information and Mailing Lists We use your personal contact information, such as your email address, to authenticate your account, maintain its security, and prevent spam, fraud, and abuse. Contact information is also used to personalize our Services, enable specific account features, and send you information about our Services. If you provide your phone number, you consent to receive calls related to your use of our Services. You can manage your notification preferences and unsubscribe from email notifications.
When you email us, we retain your message content, email address, and contact information to respond to your request.
In the future, as a data controller, you can upload email and SMS contacts to DotSimple for email marketing purposes. By doing so, you confirm that you have obtained lawful consent from these contacts for processing their personal contact information, whether for marketing or other purposes.
2.3 Payment Information You may furnish payment information, including credit or debit card details, PayPal address, card expiration date, CVV code, and billing address, to pay for your subscription or other services provided as part of our offerings.
This information is securely transmitted to our payment processor, Paddle Inc. After a transaction, your private information (e.g., credit card details) is not stored on our servers.
However, we may retain your invoices and receipts for up to 10 years to fulfill our legal obligation to provide accounting information to tax authorities for tax purposes.
3. Information We Collect About You
3.1 Location Information During your interactions with our Services, we may automatically gather information about your login and current location. This information is obtained from signals such as your IP address or device settings. We use this data to securely establish and maintain your account and to provide our services reliably. Additionally, we store your time zone settings to ensure the proper operation of our Services.
3.2 Links and Product Usage To operate our services effectively, we track your interactions with links throughout our Services. This includes links within emails we send you and your actions while using various features within our products.
3.3 Photos When you link your social media profile to DotSimple, we may collect and retain the link to your profile picture. We may also access and store links to photos stored on your social profiles. This data is utilized to deliver our Services to you.
3.4.1 Information You Provide to Us We use this information for the following purposes:
- Fulfilling our contractual obligations arising from agreements between you and us, and delivering the information, products, and services you request from us.
- Providing information about goods and services we offer that are similar to those you have previously purchased or inquired about.
- Notifying you about changes to our Services.
- Presenting content from our Services in the most effective manner for you and your device.
3.4.2 Information We Collect About You We use this information for various purposes:
- Administering our Services and conducting internal operations, including troubleshooting, data analysis, testing, research, statistical analysis, and surveys.
- Enhancing our Services to ensure content is presented in the most effective way for you and your computer.
- Enabling you to participate in interactive features of our services when you choose to do so.
- Contributing to the safety and security of our Services.
- Assessing the effectiveness of advertising served to you and others, and delivering relevant advertising.
- Providing suggestions and recommendations about product features that may be of interest to you or other users of our Services.
3.4.3 Information We Receive from Other Sources We may combine this information with data you provide to us and the information we collect about you. We use this combined information based on the types of information we receive. For example, cookies stored on your browser allow us to track referrals from our affiliate partners and reward them for introducing you to our Service.
3.5 Private Messages When you connect your social media profile to DotSimple, we may collect and store your personal messages solely to provide you with relevant services. For instance, when you link your Twitter profile to DotSimple, you grant consent for DotSimple to access your Direct Messages on Twitter.
3.6 Log Data We receive information when you view content on our website or engage with our Services, even without creating an account. For instance, when you visit our websites, sign in to our Services, or interact with our email notifications, we may collect information about you.
This log data includes details like your IP address, browser type, operating system, referring web page, pages visited, location, device information (including device and application IDs), and cookie information.
We utilize this data to operate our Services securely, reliably, and efficiently. For example, we use log data to safeguard account security, enhance product quality, and determine which features are most used within our Services.
Additionally, we may record your usage of our Services through screencasting tools to improve our offerings and provide a better user experience. During each of your visits to our Services, we may automatically collect the following log data:
- Technical information, including your IP address used for Internet connection, login details, browser type and version, time zone settings, browser plug-in types and versions, operating system, and platform.
- Information about your visit, such as Uniform Resource Locators (URLs), clickstream data (including date and time), page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to navigate away from our pages.
- Any phone number used to call our customer service.
- Video recordings of your web sessions while browsing our website.
4. How We Use Your Information
We are deeply committed to crafting valuable tools that empower businesses and agencies to efficiently and effectively manage social media at scale. We utilize all the information we collect to provide and support our Services. Here’s how we achieve this:
4.1 Provide, Improve, and Develop Services We are able to offer our Services, support your use of our products, and implement enhancements by leveraging the information we gather to understand how you engage with and use our Services.
Location information is used to tailor our Services for you and others. For instance, we can automatically detect your location to facilitate scheduling messages according to your local time zone.
We conduct surveys, research, and feature testing, and analyze the data at our disposal to assess and enhance our products and services, develop new features, and conduct audits and troubleshooting.
4.2 Communicate with You We use your information to send you marketing communications, keep you informed about our Services, and update you on our policies and terms. Additionally, we use this information to respond to your inquiries and communications with us.
5. Information We Receive from Other Sources
If you utilize any of the Services we offer, we may receive information about you. We will notify you when we collect data that may be shared internally and combined with other data from our Services. For example, when you link your Facebook account to DotSimple, you have the option to permit DotSimple to collect data from Facebook on your behalf.
We may also receive private information about your business profiles from the social network profiles you connect to DotSimple, including Facebook, LinkedIn, Twitter, Google+, Tumblr, and Instagram.
Our use of Google data is limited to specific use cases, such as accessing and storing analytics, comments, and posts from your accounts on Google+, Blogger, and YouTube. We may also access real-time data from your Google Analytics account when you authorize it through our reporting area. Additionally, we securely store access tokens from Google that allow us to publish on your behalf to Google+, Google My Business, Blogger, and YouTube. These access tokens can be revoked at any time.
6. Information We Share and Disclose
We do not sell or trade your personally identifiable information. However, exceptions include trusted third parties who assist us in operating our Services, conducting our business, or servicing you. These parties must agree to maintain the confidentiality of your information and adhere to GDPR compliance.
We may disclose your information when we believe it is necessary to comply with the law, enforce our site policies, or protect our rights, property, or safety.
Non-personally identifiable visitor information may be shared with other parties for marketing, advertising, or other purposes.
6.1 Sharing You Control
We share or disclose your personal data with your explicit consent or as directed by you. This includes instances when you authorize a social network or third-party application to access your account or instruct us to share your feedback with a business.
When you share content via your DotSimple account with a third-party service, please be aware that you are controlling the flow of this content from our platform to the third-party service.
By adding a team member or client to your account, you may choose to share personal data with them. For instance, you may opt to share a client’s social media report with a team member. As a data controller, DotSimple provides you with the necessary tools and settings to manage the flow of data.
Based on your settings, we also provide specific third parties with personal data to assist us in offering or operating our Services.
6.2 Service Providers and Advertisers
We engage service providers to perform various functions and services for us in the United States, UK, and other countries. For instance, we utilize third-party services to host our blogs and websites and to analyze the use of our services, such as Google Analytics.
We share your payment information with payment service providers for processing payments, preventing and detecting fraud or prohibited activities, facilitating dispute resolution (e.g., chargebacks or refunds), and other purposes related to the acceptance of credit and debit cards.
Additionally, we may share information with advertisers and advertising networks to select and deliver relevant advertisements to you and others. We may utilize the personal data collected from you to display relevant ads on third-party websites. For instance, if we observe that you have actively used our reporting features, we may use this data to show you relevant advertisements on platforms like Facebook, informing you of new analytics features we’ve launched.
6.3 Affiliates and Change of Ownership
We may also disclose personal data about you to our affiliates to assist in operating our services and our affiliates‘ services. This information is limited to your email address, browsing behavior, and any actions you’ve taken on our website before becoming a customer.
7. Security Measures and where and how we Store and Transfer Your Personal Data
The data we collect from you may be transferred to and stored in a location outside the European Economic Area („EEA“). It may also be processed by employees or contractors working for us or our suppliers who operate outside the EEA. These individuals may be involved in activities such as processing your orders, handling your payment details, and providing support services. By submitting your personal data, you consent to this transfer, storage, or processing.
All information you provide to us is stored on our secure server solution located in the European Union. Any payment transactions are encrypted using TLS technology and processed through our payment gateway, Stripe. We do not store any credit card information in our system. We also offer additional security controls within DotSimple, allowing you to restrict access to specific IP addresses.
Internal Security Procedures
Information that you share on the website is kept strictly confidential and fully secure. Your encrypted (encoded) information is protected using „Secure Socket Layers (SSL)“ as it passes between your browser and this website. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
Multi-Factor Authentication (MFA) and Data Protection
To enhance data security, we implement Multi-Factor Authentication (MFA) as a safeguard for your personal information.
By agreeing to these Terms of Service, you acknowledge and consent to the following:
- MFA Activation: You are required to activate and maintain MFA using Google Authenticator or a similar app-based 2FA method on your DotSimple account. This involves providing and verifying additional authentication information beyond your password.
- Responsibility: You are responsible for managing and safeguarding your MFA credentials, including the app or device used for authentication. This includes protecting any codes or tokens generated by Google Authenticator or a similar app.
- Compliance: Failure to comply with this MFA requirement may result in the suspension or termination of your DotSimple account. We reserve the right to enforce this measure to protect the security of your data and our platform.
We are dedicated to maintaining the highest standards of data protection and security, and the implementation of MFA is part of our commitment to your privacy.
While we do our utmost to protect your personal data, please be aware that transmitting information over the Internet is not completely secure. Despite our efforts, we cannot guarantee the security of data transmitted to our Services, and any such transmission is at your own risk. Once we receive your information, we implement strict procedures and security features to prevent unauthorized access.
If you wish to request a list of sub-processors we use, you can do so via email at: office@DotSimple.io.
8. Your Rights
Under the General Data Protection Regulation, you have specific rights regarding your personal data:
8.1 Accessing or Rectifying Your Personal Data If you have registered an account on DotSimple, we provide you with tools and account settings to access, correct, delete, or modify the personal data you have provided to us and that is associated with your account.
8.2 Deletion We retain data until it is no longer necessary to provide our Services or until your account is deleted, whichever comes first.
If you follow the instructions provided, your account will be deactivated and subsequently deleted. When deactivated, you will lose access to your account across all our Services. For up to 90 days after deactivation, it is possible to restore your DotSimple account if it was deactivated accidentally or erroneously. The same applies to team member or client accounts you delete from within DotSimple.
For immediate account deletion, please contact us via email at office@DotSimple.io and allow up to 72 hours for us to process your request. When your account is deleted, all content created within your account, including content generated by team members and clients, will also be deleted, and you will not be able to recover this information later. Additionally, any personally identifiable information stored in third-party applications we use to service your account will be deleted.
If you prefer not to delete your account but want to temporarily stop using our Services, you can contact us to deactivate your account for a maximum of 90 days.
8.3 Object, Restrict, or Withdraw Consent If you wish to withdraw consent when using any of our Services that require login information, please contact us, and we will deactivate your account for you.
You have the right to request that we do not process your personal data for marketing purposes. We will typically inform you (prior to collecting your data) if we intend to use your data for marketing purposes or disclose it to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You may also opt out of DotSimple marketing communications by opening any email we have sent you and clicking on the Unsubscribe link.
8.4 Portability DotSimple provides you with the capability to download the content you have created or data retrieved from your social media profiles through any of our Services. If you require further assistance in exporting your data, please contact us.
8.5 Additional Information or Assistance Our Services may occasionally contain links to and from websites of our partner networks, advertisers, and affiliates. Please be aware that these websites have their own privacy policies, and we do not accept any responsibility or liability for these policies. Prior to submitting any personal data to other websites, please review their privacy policies.
9. Contact Us
You can also contact us by mail at the following address: Austria, Österreich, Osterleitengasse 2/3, 1190 Vienna.