Last updated: April 26, 2024

1. introduction

This Privacy Policy describes the collection, use and disclosure of your information when you interact with our services, including our websites, APIs, email notifications, applications and other services that link to this Policy (collectively, the "Services"). This Policy also covers information we receive from our white label partners and third parties.

When you use our services via the web, API or mobile apps, you consent to the collection, transfer, storage, disclosure and use of your information as described in this Privacy Policy. This includes sensitive information as defined by applicable law.

DotSimple, a product of .simple Marketing GmbH & Co KG based in Vienna, Austria, Europe, controls your information. However, you retain control and responsibility for all content you create, submit or publish through the Services as described in our Terms of Service (https://DotSimple.io/terms-conditions/). DotSimple is committed to protecting your privacy with respect to all information collected when you use our Services.

References to "we" or "us" in this Policy refer to the entity responsible for processing your information in accordance with this Policy. We collect personal information with your consent, when appropriate or necessary, and only by lawful means.

Regardless of your location, you authorize us to transfer, store and use your information in any country in which we operate. In cases where personal data is transferred from the EU to the United States, it will only be for processing in accordance with the instructions of the data controller.

If you have any questions or comments about this Privacy Policy, please contact us by email at office@DotSimple.io. Please read this document carefully to understand our practices regarding your personal data and how we will treat it.

2. information provided to DotSimple

In order to provide our services, we need certain information from you. For example, you need an account to create and publish content on DotSimple. When you share the information below with us, we collect and use it to operate our services.

2.1 Basic account information When you interact with DotSimple, you may provide information about yourself via forms on our Services or by phone, email or other means. This includes information when you:

• register on our website
• Subscribe to our services
• Download educational materials
• Search for products or services
• Participate in discussion forums
• Register for webinars
• Take part in competitions, promotions or surveys
• you register for our training program
• Submit support tickets

To create an account, personal information such as your name, address, e-mail address, password, telephone number, credit card details and a photo are required. None of this information is shared publicly.

2.2 Contact information and mailing lists We use your personal contact information, such as your email address, to authenticate your account, ensure its security and prevent spam, fraud and abuse. Contact information is also used to personalize our services, enable specific account features, and send you information about our services. If you provide your phone number, you agree to receive calls in connection with the use of our services. You can manage your notification preferences and unsubscribe from email notifications.

If you send us an e-mail, we will save the content of your message, your e-mail address and contact information in order to respond to your request.

In the future, as a data controller, you may upload email and SMS contacts to DotSimple to fulfill email marketing purposes. By uploading these contacts, you confirm that you have obtained lawful consent from these contacts to process their personal contact information, whether for marketing or other purposes.

2.3 Payment information You may provide payment information such as credit or debit card details, PayPal address, card expiration date, CVV code and billing address to pay for your subscription or other services provided as part of our offerings.

This information is securely transmitted to our payment processor, Paddle Inc. After a transaction, your private information (e.g. credit card details) is not stored on our servers.

However, we may retain your invoices and receipts for up to 10 years in order to comply with our legal obligation to provide accounting information to the tax authorities.

Please note that this is a rewritten version of the privacy policy provided and it is important to adapt it to your specific requirements and legal obligations.

3. information we collect about you

3.1 Location information During your interactions with our services, we may automatically collect information about your login and your current location. This information is obtained from signals such as your IP address or device settings. We use this data to securely set up and manage your account and to reliably provide our services. In addition, we store your time zone settings to ensure the proper operation of our services.

3.2 Links and product use To operate our services effectively, we track your interactions with links in our services. This includes links in emails we send you and your actions when using various features within our products.

3.3 Photos If you link your social media profile to DotSimple, we may collect and store the link to your profile picture. We may also access and store links to photos stored on your social profiles. This data is used to provide you with our services.

3.4 Cookies Our website uses cookies to distinguish you from other visitors and users on our website. This enables us to provide you with a customized browsing experience and improve the performance of our website. We use the information we collect about you as follows:

3.4.1 Information you provide to us We use this information for the following purposes:

• To fulfill our contractual obligations arising from agreements between you and us and to provide the information, products and services requested by you.
• Providing information about goods and services similar to those you have previously purchased or enquired about.
• Notification of changes to our services.
• Display content from our services in the most effective way for you and your device.

3.4.2 Information we collect about you We use this information for various purposes:

• Managing our services and conducting internal operations, including troubleshooting, data analysis, testing, research, statistical analysis and surveys.
• Improve our services to ensure that content is presented in the most effective way for you and your computer.
• Enabling your participation in interactive features of our services, if you choose to do so.
• Contribution to the security and protection of our services.
• Evaluating the effectiveness of advertising shown to you and others and providing relevant advertising.
• Providing suggestions and recommendations on product features that may be of interest to you or other users of our services.

3.4.3 Information we receive from other sources We may combine this information with information you provide to us and the information we collect about you. We use this combined information based on the types of information we receive. For example, cookies stored in your browser allow us to track referrals from our affiliate partners and reward them for introducing you to our service.

3.5 Private messages If you link your social media profile to DotSimple, we may collect and store your private messages in order to provide you with relevant services. For example, if you link your Twitter profile to DotSimple, you consent to DotSimple accessing your direct messages on Twitter.

3.6 Log data We receive information when you view content on our website or interact with our services, even without creating an account. For example, we may collect information about you when you visit our websites, sign in to our services or interact with our email notifications.

This log data includes details such as your IP address, browser type, operating system, referring website, pages visited, location, device information (including device and application IDs) and cookie information.

We use this data to operate our services securely, reliably and efficiently. For example, we use log data to ensure the security of accounts, improve product quality and determine which functions within our services are used the most.

In addition, we may record your use of our services through screencasting tools to improve our offerings and provide a better user experience. During each of your visits

We may automatically collect the following log data on our services:

• Technical information, including your IP address for the internet connection, login data, browser type and version, time zone settings, browser plug-in types and versions, operating system and platform.
• Information about your visit, such as Uniform Resource Locators (URLs), clickstream data (including date and time), page interaction information (such as scrolling, clicks and mouse-overs) and methods used to leave our pages.
• Any phone number you have used to call our customer service.
• Video recordings of your web sessions while surfing our website.

4. how we use your information

We are deeply committed to providing valuable tools that help companies and agencies manage social media efficiently and effectively. We use all the information we collect to provide and support our services. Here's how we achieve this:

4.1 Provision, improvement and development of services We can provide our services, support the use of our products and implement improvements by using the information we collect to understand how you interact with and use our services.

Location information is used to customize our services for you and others. For example, we may automatically recognize your location to make it easier to schedule messages according to your local time zone.

We conduct surveys, research and feature testing and analyze the data available to us to evaluate and improve our products and services, develop new features and perform audits and bug fixes.

4.2 Communication with you We use your information to send you marketing communications, to keep you informed about our services and to keep you up to date with our policies and terms. We also use this information to respond to your inquiries and communications with us.

5. information that we receive from other sources

When you use any of the services we offer, we may receive information about you. We will notify you when we collect data that can be shared internally and combined with other data from our services. For example, you have the option to allow DotSimple to collect data from Facebook on your behalf when you link your Facebook account to DotSimple.

We may also receive private information about your business profiles from the social network profiles you connect to DotSimple, including Facebook, LinkedIn, Twitter, GoogleMyBusiness, YouTube, Pinterest and Instagram.

Our use of Google data is limited to specific use cases, such as accessing and storing analytics, comments and posts from your accounts on GoogleMyBusiness, Blogger and YouTube. We may also access data from your Google Analytics account in real time if you authorize this through our reporting section. In addition, we securely store access tokens from Google that allow us to publish on your behalf on Google My Business, Blogger and YouTube. These access tokens can be revoked at any time.

Please note that when you use our services to connect to other platforms, you are subject to the privacy policies of those platforms. We cannot take responsibility for the content or privacy practices of these supported platforms. For example, when using the YouTube API service to connect our services to your YouTube profile, Google's privacy policy (https://policies.google.com/privacy?fg=1) applies to you. You can also revoke your YouTube API's access to your data via the Google security settings page at https://security.google.com/settings/security/permissions.

DotSimple's use and disclosure of information from Google APIs will be in accordance with the requirements of the Google API Services User Data Policy, including the Restricted Use Requirements.

6. information we share and disclose

We do not sell or trade your personal data. Exceptions are trusted third parties who assist us in providing our services, conducting our business or supporting you. These parties must agree to the confidentiality of your information and comply with the GDPR.

We may disclose your information when we believe it is necessary to comply with the law, enforce our site policies, or protect our rights, property, or safety.

Non-personal visitor information may be shared with other parties for marketing, advertising or other purposes.

6.1 Share

We share or disclose your personal data with your explicit consent or according to your instructions. This includes instances where you allow a social network or third-party application to access your account or instruct us to share your feedback with a company.

If you share content with a third-party service via your DotSimple account, please note that you control the flow of this content from our platform to the third-party service.

By adding a team member or customer to your account, you can share personal data with them. For example, you can decide to share a customer's social media report with a team member. As the data controller, DotSimple provides you with the necessary tools and settings to manage the data flow.

Based on your settings, we also make personal data available to certain third parties to support us in the provision or operation of our services.

Our application uses OpenAI's API (https://openai.com/policies/privacy-policy) to generate captions for your social media content. We only share the specific data required to create these captions with OpenAI. This may include the text you provide for caption creation. We do not share your personal information or content from your social media accounts without your explicit consent.

By using the AI functionality in our app to create labels, you consent to the transfer of the data required to create labels to OpenAI. This consent is an integral part of the use of the AI functions. Please note, however, that this consent applies specifically to the AI functionality and does not extend to other data transfers. You can revoke your consent by terminating the use of the AI functions.

6.2 Service providers and advertisers

We engage service providers to perform various functions and services for us in the United States, the United Kingdom and other countries. For example, we use third-party services to host our blogs and websites and to analyze the use of our services, such as Google Analytics.

We may share your private personal data with these service providers, subject to obligations consistent with this Privacy Policy and other appropriate confidentiality and security measures. These third parties are required to use your private personal data only on our behalf and in accordance with our instructions.

We share your payment information with payment service providers for payment processing, to prevent and detect fraud or prohibited activity, to facilitate dispute resolution (e.g. chargebacks or refunds) and for other purposes related to the acceptance of credit and debit cards.

In addition, we may share information with advertisers and advertising networks to select and deliver relevant ads to you and others. We may use the personal data we collect from you to display relevant ads on third-party websites. For example, if we determine that you have actively used our reporting features, we may use this data to show you relevant ads on platforms such as Facebook that inform you about new analytics features we have introduced.

6.3 Affiliates and change of ownership

In the event of bankruptcy, merger, acquisition, reorganization or sale of assets, your personal information may be sold or transferred as part of that transaction. This Privacy Policy will continue to apply to your personal data that is transferred to the new entity.

We may also share personal information about you with our affiliates in order to operate our services and the services of our affiliates. This information is limited to your email address, your browsing behavior and any actions you took on our website before you became a customer.

7. security measures and how and where we store and transfer your personal data

GDPR compliance

We take data protection very seriously and have made every effort to comply with the General Data Protection Regulation (GDPR https://eur-lex.europa.eu/eli/reg/2016/679/oj), which is a regulation in EU law that governs data protection and privacy for individuals within the European Union and the EEA. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

The data we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by employees or contractors working for us or our suppliers outside the EEA. These individuals may be involved in activities such as processing your orders, handling your payment

details and the provision of support services. By submitting your personal data, you consent to this transfer, storage or processing.

All information you provide to us is stored on our secure server solution in the European Union. All payment transactions are encrypted using TLS technology and processed via our payment gateway Stripe. We do not store any credit card information in our system. We also offer additional security controls within DotSimple that allow you to restrict access to certain IP addresses.

Internal security procedures

Information you share on the Website is kept strictly confidential and completely secure. Your encrypted (coded) information is protected using "Secure Socket Layers (SSL)" when it is transmitted between your browser and this website. We follow generally accepted industry standards to protect the personal information submitted to us both during transmission and once we receive it.

Multi-factor authentication (MFA) and data protection

To increase data security, we implement multi-factor authentication (MFA) as a protective measure for your personal information.

By agreeing to these Terms of Use, you acknowledge and agree:

1. Activation of the MFAYou are required to enable and maintain MFA by using Google Authenticator or a similar app-based 2FA method in your DotSimple account. This includes providing and verifying additional authentication information beyond your password.
2. ResponsibilityYou are responsible for managing and securing your MFA credentials, including the app or device used for authentication. This includes protecting any codes or tokens generated by Google Authenticator or a similar app.
3. Access and securityMFA with Google Authenticator or a similar app is intended to protect your account from unauthorized access. You agree not to share your MFA credentials or generated codes with others and to notify us immediately if you suspect unauthorized access to your account. If you connect Google Authenticator to our services, you must comply with DotSimple's and Google's privacy policies. We have provided the link to Google's privacy policy here: https://sites.google.com/view/authenticator-privacy-policy/.
4. ComplianceFailure to comply with this MFA requirement may result in the suspension or termination of your DotSimple account. We reserve the right to enforce this measure to protect the security of your data and our platform.
   We are committed to maintaining the highest standards of privacy and security, and the implementation of MFA is part of our commitment to your privacy.

Safety note

Although we will do our best to protect your personal data, please be aware that the transmission of information via the internet is not completely secure. Despite our efforts, we cannot guarantee the security of data transmitted to our services and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

If you would like to request a list of the sub-processors we use, you can do so by sending an email to: office@DotSimple.io.

8. your rights

Under the General Data Protection Regulation, you have certain rights in relation to your personal data:

8.1 Access to or correction of your personal data If you have registered an account with DotSimple, we will provide you with tools and account settings to access, correct, delete or modify the personal information you have provided and associated with your account.

8.2 Deletion We retain data until it is no longer required to provide our services or until your account is deleted, whichever comes first.

If you follow the instructions provided, your account will be deactivated and then deleted. If your account is deactivated, you will lose access to your account across all our services. For up to 90 days after deactivation, it is possible to restore your DotSimple account if it was deactivated accidentally or by mistake. The same applies to team member or customer accounts that you delete within DotSimple.

For immediate account deletion, please contact us via email at office@DotSimple.io and allow up to 72 hours for us to process your request. If your account is deleted, all content created within your account, including content generated by team members and customers, will also be deleted and you will not be able to recover this information later. In addition, any personal data stored in third-party applications that we use to manage your account will be deleted.

If you do not wish to delete your account but would like to temporarily stop using our services, you can contact us to deactivate your account for a maximum of 90 days.

8.3 Objection, restriction or withdrawal of consent If you wish to withdraw consent when using any of our services that require login information, please contact us and we will deactivate your account for you.

You have the right to request that we do not process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for marketing purposes or share it with third parties for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also unsubscribe from DotSimple marketing communications by opening any email we have sent you and clicking on the unsubscribe link.

8.4 Transferability DotSimple offers you the possibility to download the content you have created or the data retrieved from your social media profiles via one of our services. If you need further assistance with exporting your data, please contact us.

8.5 Additional information or support Our Services may occasionally contain links to and from the websites of our partner networks, advertisers and affiliates. Please note that these websites have their own privacy policies and we do not accept any responsibility or liability for these policies. Before submitting personal data to other websites, please read their privacy policies.

9. contact us

If you have any questions, comments or requests regarding this Privacy Policy, please do not hesitate to contact our Data Protection Officer Manuel Roessler at office@DotSimple.io.

You can also contact us by post at the following address: Austria, Osterleitengasse 2/3, 1190 Vienna.

10. changes to this privacy policy

We may update this Privacy Policy periodically. The most current version of the policy will govern the processing of your personal data and can be found at https://DotSimple.io/privacy-policy at any time. If we make a change to this Policy that, in our sole discretion, is material, we will notify you by email to the email address associated with your account.

If you have not accepted our latest privacy policy, the account holder will be asked to agree to the updated version the first time they log in to their DotSimple account after a policy change.

By continuing to access or use our services after these changes take effect, you agree to the updated Privacy Policy.